Maintenance Agreement
General terms governing weekly residential pool care provided by Safewater Pool Care, Inc.
Monthly rates are based on 4 weekly service stops per month, totalling 48 service stops per year. There is no additional charge when a month has 5 service weeks, as those extra visits are provided at no cost. Correspondingly, there is no credit given for the weeks of Easter, Thanksgiving, Christmas, and New Year's, as we are closed for the holidays.
The customer and Safewater Pool Care, Inc. will agree on a set day of the week for service. Please ensure access to the property on that day. If an emergency prevents us from servicing on the regular day, we will contact the customer to reschedule.
It is the customer's responsibility to ensure the technician has access to the property on the scheduled service day. If the technician is unable to access the property for any reason, the standard monthly charge will apply. No credit or reschedule will be issued for access failures.
If it is raining on the regular service day, the pool will receive rain service, which includes emptying baskets, testing and balancing the water, and inspecting equipment.
If the regular service day falls on a holiday, arrangements will be made with the homeowner to reschedule service for another day that same week. Alternatively, at the homeowner's preference, the visit may be treated as a rain service, a quicker visit covering the essentials, so we can be in and out of the backyard before any holiday gatherings begin.
Equipment will be inspected at each service stop. Any issues found will be noted and reported to the homeowner. Repairs to equipment are not included in the monthly service charge and will be billed separately.
Filters must be taken apart and cleaned every 6 months. Filter cleaning is not included in the monthly service charge and will be billed separately.
It is the customer's responsibility to maintain the correct water level in the pool.
Please remove all pool covers prior to the regular service day.
Safewater Pool Care is an animal friendly company and welcomes friendly pets in the yard during service. However, dogs that our technicians determine may pose a safety concern will be communicated to the homeowner directly.
On scheduled service days, homeowners will receive a text notification when the technician is on the way, allowing time to secure those dogs. If a dog of concern is unsecured upon the technician's arrival, the technician will attempt to contact the homeowner. If contact cannot be made, the technician will not enter the property. The standard service charge will apply, and the visit will not be rescheduled. Homeowners assume full responsibility for any incidents involving animals left unsecured in the yard during service.
Monthly charges are due by the 15th of each month. A late fee of $10.00 will be applied to any balance not received by the 25th of the month. Customers will be given 30 days advance written notice of any future rate increases.
This agreement may be cancelled by either party at any time. Written notice is preferred.